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Урегулирование споров в режиме онлайн в соответствии с пунктом 1 статьи 14 Правил УСО
There is an EU platform for extrajudicial online dispute resolution: https://ec.europa.eu/consumers/odr/. We are not obliged to participate in any consumer arbitration proceedings and are not prepared to do so.
Here you can go to the imprint of the ticket service provider ticket.io